Privacy policy

Scope: This Policy governs GREENCHARGE+ Charging Services ("Services") via the GREENCHARGE+ App. Terms align with the GREENCHARGE+ User Service Agreement.
We collect information you provide (including personal identifiers) as described below.
2. Consent Requirement:
- Read this Policy carefully before using Services. Key rights are bolded for emphasis.
- Minors must review with guardians. Without consent, we collect only minimal browsing data (de-identified/encrypted). Full service requires agreement.
- Continued use implies acceptance.
3. Sensitive Data Collection: For authentication, location-based services, payments, or legal compliance, we may collect:
- Phone numbers
- Geographic locations
- Transaction details
Refusal limits functionality but not general Service access.
4. Third-Party Sharing: We do not actively share your data. Any future sharing/transfer will:
- Require explicit consent
- Undergo risk assessment
5. Third-Party Sourcing: If we indirectly obtain your data, we will:
- Disclose source/purpose
- Seek consent if processing exceeds original scope
6. Security: Industry-standard measures protect sensitive data.
7. Your Rights: Access, correct, delete data; withdraw consent; or complain via Section 9.
8. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
9. https://www.greencityboxes.com/ will not pass any debit/credit card details to third parties.
10. https://www.greencityboxes.com/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://www.greencityboxes.com/ cannot guarantee the security of any information that is disclosed online.
11. https://www.greencityboxes.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
12. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Table of Contents
1. How We Collect Personal Information
2. Data Storage
3. Data Usage
4. External Data Sharing
5. Your Rights
6. Disclaimer
7. Minor Protection
8. Policy Changes
9. Contact Us
10. Third-Party Partners

1. How We Collect and Use Personal Information
We collect data lawfully for:
- Service functionality
- Security compliance
- Service optimization

1.1 Voluntarily Provided Data
- Core Functions:
- *Registration*: Phone number or third-party login (WeChat/Alipay/Apple ID). Third parties share profile data (nickname, region). Apple email settings follow its privacy policy.
- *Rental/Return*: Camera access for QR scanning. WeChat Face Pay requires facial data (handled by WeChat, not stored by us).
- *Notifications*: Service/promotional messages via SMS, app alerts.
- *Support*: Contact number for order-related inquiries.
- *Orders*: Phone number to access history.
- *Payments*: WeChat/Alipay account details for wallet top-ups.

1.2 Automatically Collected Data
- Device info (type, OS, IP address)
- Usage logs (browsing history, interactions)

1.3 Third-Party Data
Partners must verify data legality. We seek consent for processing beyond original scope.

1.4 Exceptions to Consent
Data collection without consent permitted for:
- Legal obligations
- National security
- Public health/safety
- Judicial proceedings

2. Data Storage
- Location: Data stored within UAE unless cross-border transfer is necessary (with consent and legal compliance).
- Retention: Kept only as long as legally required or for Service operation.
- Service Termination: Data anonymized/deleted upon discontinuation.

3. Data Usage
We use data to:
- Deliver Services
- Generate anonymized statistics
- Enhance user experience
- Comply with laws
- Send marketing (opt-out available)

4. External Data Sharing
4.1 Partners:
- Service providers (payment processors, maps) access minimal necessary data under strict contracts.
- Third-Party Policies: Users must review partners' terms (see *Section 10*).

4.2 Exceptions: Sharing allowed without consent for:
- Legal compliance
- Public safety
- Corporate mergers (with user notification)

4.3 Public Disclosure: Only when legally mandated or for vital public interests.

5. Your Rights
1. Access/Correction: Update info via App settings or contact us.
2. Deletion/Withdrawal: Request data deletion or consent withdrawal.
3. Account Cancellation: Contact us; processed within 15 days.
*Note: Legal requirements may override certain requests. *

6. Disclaimer
- Third-Party Links: We don’t control external sites; review their policies.
- Service Limitations: Not liable for disruptions from:
- Force majeure (e.g., sandstorms, network failures)
- User device compromises
- Biometric Data: Facial recognition handled by WeChat Pay; we don’t store it.

7. Minor Protection
- Age Requirement: Services target users 18+.
- Guardian Role: Guardians must supervise minors’ usage. Contact us to delete underage data.

8. Policy Changes
- Updates posted on the App/website. Major changes (e.g., data usage shifts) trigger user notifications.
- Continued use implies acceptance.

9. Contact Us
For requests or complaints:
Middle East Headquarters:
- Address: THE EXCHANGE TOWER, Office G06-369,Business Bay, Dubai, United Arab Emirates
- Email: support@greencityboxes.com
- Phone: +971 585820520